Terms and Conditions
Effective Date: 09/22/2026
Welcome to the website of Liberty Counseling and Wellness LLC ("Liberty Counseling and Wellness," "we," "us," or "our"), located at 2673 Green Pond Circle, Unit A, Conway, SC 29526. These Terms and Conditions ("Terms") govern your access to and use of libertycounselingwellness.com (the "Site"). By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
1. Not a Substitute for Emergency Care
This Site is for general informational purposes only and does not provide medical or psychiatric emergency services. If you are experiencing a mental health crisis or medical emergency, call 911 or go to your nearest emergency room. You can also reach the 988 Suicide & Crisis Lifeline by calling or texting 988, available 24/7.
Submitting a contact form, sending an email, or leaving a voicemail through this Site does not create a client relationship and is not monitored in real time. Response times may vary, and messages sent outside of business hours may not be seen until the next business day.
2. No Client Relationship Formed Through the Website
Browsing this Site, filling out a contact form, or requesting information does not establish a therapist-client relationship. A client relationship begins only after formal intake is completed, informed consent is signed, and services are scheduled through our practice management system.
3. Telehealth Services
Liberty Counseling and Wellness may offer telehealth (video-based) sessions through our secure client portal. Telehealth is subject to separate informed consent, which is reviewed and signed by each client prior to the start of virtual services. Telehealth is not appropriate for crisis situations; see Section 1 above.
4. Scheduling, Intake, and Client Portal
Appointment requests, intake paperwork, and secure client communication are handled through our HIPAA-compliant electronic health record and client portal. Use of the client portal is subject to the portal provider's own terms of use, in addition to these Terms. Please review our appointment, cancellation, and late-cancellation policies, which are provided at intake and may result in a fee for missed or late-cancelled appointments.
5. Payments
Payments for services may be collected online or in person through our third-party payment processor. We do not store your full payment card information on our systems. All charges are subject to the fee schedule and cancellation policy provided to you at intake.
6. Communications
By providing your phone number or email address, you consent to be contacted by our practice for appointment reminders, scheduling, and general communication purposes, including by phone, text message, or email. Standard message and data rates may apply. You may opt out of text messages at any time by replying STOP, and you may opt out of other non-essential communications by contacting us directly.
7. Intellectual Property
All content on this Site, including text, graphics, logos, and images, is the property of Liberty Counseling and Wellness LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.
8. Third-Party Links
This Site may contain links to third-party websites or services that are not owned or controlled by Liberty Counseling and Wellness LLC. We are not responsible for the content, privacy practices, or terms of any third-party site.
9. Disclaimer of Warranties
This Site and its content are provided "as is" without warranties of any kind, express or implied. We do not guarantee that the Site will be uninterrupted, error-free, or secure.
10. Limitation of Liability
To the fullest extent permitted by law, Liberty Counseling and Wellness LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, this Site.
11. Governing Law
These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in South Carolina.
12. SMS Messaging Terms & Conditions
SMS Consent and Communication. SMS consent and phone numbers collected as part of our SMS consent process will not be shared with third parties or affiliates. We do not sell or share SMS contact or content data with third parties.
Types of SMS Communications. If you have consented to receive text messages from Liberty Counseling and Wellness, you may receive messages related to:
Appointment reminders
Follow-up messages
Billing inquiries
Example: "Liberty Counseling & Wellness: [Client Name], your next appointment is scheduled for 11/14 at 6 p.m. Please call 843-376-9134 to reschedule or cancel. Reply STOP to opt out."
Message Frequency. Message frequency varies depending on the type of communication and your upcoming appointments. You may receive up to 20 SMS messages per week related to appointments and billing.
Potential Fees for SMS Messaging. Standard message and data rates may apply, depending on your mobile carrier's pricing plan. Fees may vary if a message is sent domestically or internationally.
Opt-In Method. You may opt in to receive SMS messages from Liberty Counseling and Wellness by submitting an online form on this Site and checking the SMS consent box.
Opt-Out Method. You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive, or by contacting us directly to request removal from our messaging list.
Help. If you experience any issues, reply "HELP" to any message, or contact us directly at 843-376-9134.
Standard Messaging Disclosures.
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms & Conditions pages.
Message frequency will vary.
13. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
14. Contact Us
Liberty Counseling and Wellness LLC
2673 Green Pond Circle, Unit A
Conway, SC 29526
843-376-9134
Kayla@libertycounselingwellness.com